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Exceptional Service With A Diverse Mind Set
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This workshop is targeted to anyone in the utility who communicates with the public or utility employees including water utility managers and board members, customer service and human resource managers, public information officers, and customer service representatives.

 Export to Your Calendar 9/22/2017
When: Workshop 9/22/2017
From 8am-4pm
Where: Map this event »
YMCA Camp Widjiwagan
3088 Smith Spring Road
Nashville, Tennessee  37013
United States
Contact: Sharon Seibert
615-848-3209


Online registration is available until: 9/15/2017
« Go to Upcoming Event List  

This workshop is targeted to anyone in the utility who communicates with the public or utility employees including water utility managers and board members, customer service and human resource managers, public information officers, and customer service representatives.

The workshop addresses the skills necessary to provide excellent customer service to both internal and external customers. Building an awareness and appreciation for diversity and inclusion is vital in the community and workplace. The course also provides you with tools to use when working with challenging customers.

More Information Here

To learn more about the speakers Dr. Joe Bandy and Mrs. Tracie Case refer to:

https://cft.vanderbilt.edu/about/staff/joebandy/

https://www.linkedin.com/in/tracie-case-4945a161/

 

Workshop Content

·       Diversity and Inclusion

The nature of social categorization, stereotyping, prejudice and organizational bias related to;

o   Attracting and recruiting from a diverse talent pool:

o   Diversity and talent development

o   Diversity and workplace retention, and.

o   Diversity and career development.

·       Customer Service Educate 101

o   Dealing With Difficult Customers on Web, Phone, In Person, Email and Chat forums.

o   Team Building Exercise

 

Friday September 22, 2017

7:00 AM Breakfast
8:00 Welcome
8:15-9:15 D&I Session 1
9:15-9:30 Break
9:30-10:30 D&I Session 2
10:30-10:45 Break
10:45-11:45 D&I Exercise
Noon-1:00 Lunch
1:00-2:15 Customer Service Educate 101
Dealing with Difficult Customers
2:15-2:30 Break
2:30-3:45 Team Building Exercise  
3:45-4:00 Wrap Up Session

Fee:
$125.00 (AWWA members)
$150.00 (Non-members*) *Non-members will receive a $25 credit toward AWWA membership if you join within 90 days of the workshop.

A discount of $25 per person is offered for those organizations wishing to send more than one person to this workshop. Fee covers: course instruction, conference materials, team building exercise, breakfast and lunch. The registration deadline is September 10, 2017 to be counted for lunch and course materials. No refunds will be given after this date; however, you may enroll a substitute at any time before the course begins.

 

There is a large group of hotels at the airport that are about 20 minutes from camp.  Here is a link to a search of hotels at the airport: Click Here