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Know a Customer Service Superstar?

Monday, April 1, 2019  
Posted by: Michelle Schofield
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The KY/TN Section AWWA Customer Service Committee is soliciting nominations for the

Award of Excellence in Customer Service. 
Award criteria include: 

1. Demonstrates outstanding customer service in support of your utilities Customer Service goal.
2. Provides excellent customer service every day.
3. Exceeds the expectations of a customer by providing exceptional service.
4. Has been “caught in the act” of delivering exceptional service.
5. Has effectively and efficiently corrected something that has gone wrong for a Customer - recognizes and works well with all departments and customers.
6. Demonstrates creativity or resourcefulness in assisting customers.
7. Develops new and efficient ways to solve customer service problems.
8. Responds in an unusually fast or efficient manner, or completed a work product under a very tight deadline.
9. Utilizes customer service skills taught in employee training such as: phone etiquette, positive verbal and nonverbal skills, taking responsibility, teamwork, etc.

 Awards will be given to two individuals -

one from Kentucky and one from Tennessee. 
Click HERE to be taken to the online nomination form.

 Nominations must be received by May 6, 2019.

Awards will be presented at the 2019 Water Professionals Conference
during the Awards Breakfast in Louisville, KY.